Last updated: 30 August 2026

This Refund Policy applies to paid subscriptions purchased through Open's products, including MenuCat. We want you to be confident before you pay — which is why every plan starts with a free trial.

1. Free Trial

Every MenuCat plan includes a free trial (currently set to a period defined in our pricing configuration). No payment is collected during the trial, so there is nothing to refund if you decide not to continue.

2. Subscription Payments

Once your trial ends and a paid subscription begins, charges are processed through Razorpay for the billing cycle you selected (monthly or yearly).

3. Refund Eligibility

Refund requests made within 7 days of a charge, where the paid features were not meaningfully used, will be reviewed and may be refunded in full or in part.
Charges for billing periods that have been substantially used are generally non-refundable, but we review requests on a case-by-case basis.
In case of a duplicate or clearly erroneous charge, the full amount will be refunded once verified.

4. Yearly Plans

For yearly billing, refunds for the unused portion of the term may be considered at our discretion, minus any discount already applied for choosing yearly billing.

5. How to Request a Refund

Email bisalb2nv@gmail.com or use our contact page with your registered email and payment reference. We aim to respond within 3–5 business days.

6. Processing Time

Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

7. Changes to This Policy

We may update this Refund Policy from time to time; the "last updated" date above will reflect the latest revision.